Bundling your bills: Package saving or not?

(FOX 25 / MyFoxBoston.com) - When it comes to our home phones, cable TV and Internet access, most of us go ahead and bundle -- putting all of those bills into one. But if you're not careful and if you're not paying attention, you could wind up paying more than you should.

Here are some tips from Barbara Anthony, the Undersecretary from the Office of Consumer Affairs and Business Regulation:

Many consumers choose to purchase a package deal, and that can offer some savings compared to buying services individually. But inside those packages are a number of things to look for that can add to that advertised price and create surprises when you open that first bill.

When you call the company, ask if there are any specials, coupons or vouchers available, and ask if there are any packages beyond what is being advertised.

Often, above and beyond a package price are fees and taxes that add to the bill. When getting the price of cable or telephone services, make sure the price you are being quoted include those charges. If you are buying a cable package, make sure you understand what channels you are getting, and how much a certain plan costs. Movie networks, and sports and international channels, can add to your bill.

Many times, some channels are free for an introductory period. Make sure you know when that time expires and note that date on your calendar, and make sure you know if you need to proactively drop the channels if you no longer want them.

Also, when buying a cable package, understand what kind of equipment fees might be attached to your package. Is there a fee for HD service? For DVR capability? Even for the cable box or remote control?

When shopping for a phone package alone, make sure you are getting the plan that best serves your needs. Some plans offer flat rates for long-distance and other types of calls, while others charge a per-minute fee for those services. If you do not make a lot of long-distance calls, a per-minute charge might be your best bet.

If your phone service is part of an Internet-based bundle, ask if your phone service is through Voice over Internet Protocol - called "VoIP." With VoIP, your phone service runs through your Internet connection, and in the case of power outage you may lose phone service in six to eight hours if the battery wears out. Ask your carrier how services are impacted by power outages.

After you get phone service, check your bill each month. There are issues called "slamming" or "cramming," when charges for unauthorized services appear on your bill. Make sure your bill is clear of those charges each month.

Our Department of Telecommunications and Cable has information for consumers purchasing phone or cable service. Last year, the Department published a guide to purchasing cable packages, and is in the process of completing a similar guide for phone services.

The Department of Telecommunications and Cable can be reached at (800) 392-6066, or www.mass.gov/dtc .

RELATED LINK:

www.mass.gov/consumer