Senior Technical Writer

FRAMINGHAM (FOX 25 / MyFoxBoston.com) - CLICK HERE TO APPLY FOR THIS JOB

Description
CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported fiscal year 2009 revenue of $4.3 billion.

The CA Application Performance Management (APM) engineering team at CA Technologies seeks experienced Senior Technical Writers to work in our Redwood City, CA; South San Francisco, CA; or Framingham, MA offices. (Multiple positions available.)

The APM Technical Information team develops IT administration and end-user documentation for CA APM products that enable enterprise organizations to monitor, analyze and report on web transactions, response times and end-user experience to ensure optimal application delivery and protect revenue. Successful candidates are customer-focused, detail-oriented, and passionate about producing high-quality documentation.

Responsibilities:

• Write and maintain product guides, release notes, and online help.
• Develop documentation plans and estimates. • Gain product knowledge.
• Ensure documentation quality by testing the product, resolving documentation issues, and participating in peer reviews.
• Participate in Agile scrum team meetings, provide status, review feature specifications, and review documentation and product usability.
• Stay current with latest ideas and technologies in technical information and user assistance.
• Follow centralized documentation standards and processes.

Qualifications:

• Five or more years technical writing experience writing for end users, administrators, and implementers.
• A Bachelor’s degree in a related field or equivalent experience.
• Some domain experience with project management, large-scale enterprise applications, Java, and web applications.
• Domain knowledge of Java, .NET, and SOA environments is a plus.
• Domain knowledge of web transactions (HTTP, HTML, FLEX) is a plus.
• Solid understanding of basic documentation concepts and principles.
• Experience with role- and topic-based content and single-sourcing.
• Ability to multitask and handle a fast-paced environment.
• Ability to work both independently and collaboratively with a team that includes technical communicators, project managers, product managers, developers, quality assurance engineers, and customer support personnel.
• Experience with Microsoft Office (especially Microsoft Word, Microsoft Excel, and Microsoft PowerPoint) is required.
• Experience with Adobe Acrobat is required.
• Experience with enterprise authoring software is required (e.g., FrameMaker, XMetaL, DITA).
• Experience with Author-IT or a content management system is a big plus. • Experience with authoring in a SaaS environment is a plus.
• Experience with authoring for a mobile platform is a plus.
• Experience with Microsoft SharePoint is a plus.
• Experience with CA Agile Vision or another agile planning product is a plus.
• Experience with CA Clarity PPM or another project and portfolio management tool is a plus.
• Familiarity with Agile scrum is a plus. • Familiarity with Microsoft Project, Open Workbench (OWB), or another project scheduling and management tool is a plus.
• You must be prepared to supply a writing sample of your work, if requested.